If you're finding it hard to keep warm at home or struggling to pay your energy bills, help is available. The two organisations below offer free, impartial advice on anything related to energy. You can call them with questions about mould and damp, switching supplier, fuel debt, draughts or anything else.  
0808 808 2244
Mon-Fri 9am - 7pm

Nest offers free, impartial advice and support to help you reduce your energy bills and, for those who are eligible, a package of free home energy efficiency improvements, such as a new boiler, central heating or insulation. 

They can help with things like:

  • saving energy and water

  • money management

  • making sure you're on the best tariff 

  • whether you're entitled to any benefits to boost your income

03444 77 20 20
Mon-Fri 10am - 4pm

Citizens Advice provides free, confidential and independent advice to help people overcome their problems. They help with everything from money issues to problems at work, housing to consumer rights.

You can call Citizens Advice for free or drop in to one of their offices or sessions across Bridgend. See when they will be offering a drop in service near you. 

To find out if you can get your home connected to the gas grid you'll need to contact the gas transporter for the Bridgend county area, Wales & West Utilities on 0800 912 2999.  
If you receive qualifying benefits or are in fuel poverty you may be entitled to help through the Wales & West Utilities Warm Home Assistance Scheme. They may be able to fund your connection to the gas grid. 

Wales & West Utilities work in partnership with Warm West to process applications for the scheme. When you call the number below, you'll come through to one of the team there. 01656 747623.

We've put together some simple information on how to solve some common energy problems. If you click on one of the boxes below, you'll download a short PDF factsheet. 

Understanding your energy bills
Getting the best from your energy supplier
Using your night storage heater
Keeping warm and health
Secondary glazing
Room heaters
Damp, mould and condensation
Economy 7 meters
Buying heating oil
Using energy monitors
Show More

Bridgend County Energy is a Bridgend County Borough Council project funded by Reach and the European Agricultural Fund for Rural Development and managed by the Centre for Sustainable Energy.